Logo
 Home | FAQ's - Sample Pics | Sample Videos | Trip Planner Checklist
Checkout | My Cart (Your Shopping Cart is Empty)  
My Cart
Your Shopping Cart is Empty
Categories
Jeep
Chevy-GMC
Dodge
Ford
Infinity
Isuzu
Land Rover
Mitsubishi
Nissan
Toyota
Used Parts
Rims
Rock Sliders
Misc. Fees
Accessories - Winches, lights, tow straps and more....

Terms, Conditions, Warranties & Disclaimers

 

Placing an Order:

When placing an order with Blue Lake Offorad for a custom fabrication product, we do not immediately ship due to the unique, custom nature of our products, the materials and labor involved, and supply chain lead times. Check with the sales department for estimated lead times, schedules will vary. 

  • You must be 18 years of age to make any purchases and have acknowledged this agreement on the checkout page, 
  • Invoice: You will receive an invoice for your purchase sent to the email address provided at time of purchase. This email will be your formal confirmation of your order details. You must review it and contact us if any information is incorrect prior to Blue Lake building your bumper.  Please email us at any time if you have any questions during the process, were happy to talk with you. We will email you when your order is nearing completion 
  • Payments/Discounts: 
    • A deposit of 50% can be made in lieu of full payment if you prefer. Full payment is required before your order can go into production, so be prepared to pay promptly or your order will be delayed  
    • If you prefer to pay using a personal check, we will need to hold the order up to 10 business days for the check to clear before the order is submitted for fabrication. We cannot accept personal checks at time of delivery, all balances must be paids in full prior to taking delivery, with signature
    • Paypal, Money Orders or Cashiers Checks are accepted
    • We cannot ship to a PO box, a verifiable physical address is needed 
    • International customers outside of North America must use our PayPal, please contact the office for details.
    • A 5% discount is available, with proof of service, to any active duty Millitary, Police or Fire Department member. 
    • Sales Tax: Orders shipped within the state of Georgia will be charged a sales tax at the current rate. Sales tax for orders shipped outside the state of Georgia is not charged or withheld and is the sole responsibility of the customer
    • For retail consumer purchases (non-busienss accounts), we do require a minumum purchase to be met, this is defined in the checkout cart. 

Changes to your order: A Change Request must be submitted by the customer in writing, via an email, and only becomes official once an updated invoice is issued to you by Blue Lake Offroad. Any changes submitted after your original order must be submitted in writing, phone calls are not accepted. Changes may affect the lead time depending on when you make the change and what the change is.

Storage of completed orders: We do not have any storage facilities and cannot keep orders onsite. Once your order is complete, shipping arrangements need have been taken care of by that point. We can only hold your order in the shop for (3) days, after that we place it in storage which is a $20 per day fee. Once the storage fees reach the value of your order, we will liquidate the order to cover the cost of the storage and close the account.

Refund & Cancellation Policy: Due to the custom, build to order nature of our products, we cannot issue refunds after work has begun. All sales are final.

  • Cancellations must be done within 3 days after placing an order and any cancellation will have a minimal processing fee of 5% applied if paid for by credit card or PayPal, if approved by Blue Lake
  • A 50% cancellation fee will apply if the order is cancelled after the (3) day window but prior to final assembly
  • A 100% cancellation fee is applicable orders that are in final assembly or complete 

Shipment:

The custom fabrication such as bumpers, etc, will ship differently via LTL (Less than Truckload) trucking companies, so depending on geographical location and shipping destination, the actual carrier will vary. Blue Lake Off-road assumes no responsibility for circumstances beyond its control.

  • The product will be packaged as required to assure common carrier acceptance. All claims by the customer for shortages or damage, as a result of transit, are to be made promptly to the trucking company/shipper with a copy to Blue Lake Offroad
  • Transit time in USA 48 is usually within 1-2 weeks delivery travel time, from our location to your destination in most circumstances. This is entirly up to the carrier
  • For separate electronics and other accessories items, these items will ship within 1-3 days and delivery transit time is based on UPS ground service times, usually around five days
  • All shipments from Blue Lake Offroad are F.O.B. and are the property of the customer once it leaves the fabrication dock
  • Shipping Damage in transit:
    • Shipping damage or must be reported to the freight company that delivered the product within 48 hours of delivery for a claim for replacement to be accepted. If you experience a problem with the freight company handling your damage, please contact one of our customer service representatives
    • If anything is damaged in shipment it must be reported to the driver at time of delivery and recorded on the shipping paperwork the driver will ask you to sign. All shipments are insured, but most carriers will not honor after the fact claims
    • Do not refuse the shipment as a representative from the carrier will most likely need to inspect the damage. if it does become necessary to return it, the return shipment will be arranged if Blue Lake has issued an RMA. It is also most helpful if pictures can be taken before the packages are unwrapped
    • If your shipment has been sent prepaid per the description on the order. If you request delivery options not on the order (examples: residential instead of commercial, lift gate delivery, appointment, inside delivery), there will be an additional charge as determined by the freight carrier that you are responsible for

Warranty:

  • Blue Lake Offroad Inc. custom bumpers and other fabricated accessory products have a on year warrenty from date of shipment against faulty materials or workmanship. Normal usage requirements apply.
  • All affected parts must be returned to the factory prepaid - with full credit issued for those parts found to be defective as determined by Blue Lake. If applicable, warranty replacement parts will be shipped from the factory prepaid to you.
  • Warranty claims will cover replacement or repair of the products, on our discretion, due to a manufacturing defect in our product once Blue Lake Off-road has investigated the claim by verified the issue with clear evidence is required. 
  • All claims relating to missing hardware or accessories musty be filed with 3 days of delivery
  • We do not cover damages due to shipping or any shipping charges, it is the responsibility of the customer to file a claim with the carrier who delivered it to you. The company who transported your bumper is responsible for all damages. See shipping section for more details
  • You are responsible for any shipping fees if the investigation by Blue Lake shows there is no defect of workmanship.
  • We are not responsible for abusive use or damage sustained while in use
  • If you have a warranty question, please send an e-mail for further warranty instructions, see the Contact Us link at the bottom of this page for more information
  • There are no warranties, express or implied, including the warranty of merchant-ability or a warranty of fitness and/or alignment issues on the vehicle itself on your vehicle
  • If there is a defect in our workmanship however, before returning any product, contact a customer service representative to request an (RAN) Return Authorization Number. If a RAN is authorized by Blue Lake Offroad, this RAN must be placed on the outside of the returned package along with a copy of the original invoice and returned to the Merchandise Return Address provided by Blue Lake Offroad. We will give you specific shipping instructions due to the complex shipping requirements of much of our product
  • Do not ship as a return without contacting Blue Lake Off-road first, we will discuss the issue with you, possible workarounds, and if a return is needed, a RAN will be issued to you
  • All other merchandise found on www.bluelakeoffroad.com such as consumer electronics, laptops and other non-fabricated products have no additional warranty from Bluelake Offroad other than that supplied by the particular product manufacturer

Disclaimer:

The majority of Blue Lake Offroad products are intended for off highway or off road vehicle use only and may not be legal on Department of Transportation controlled roads, especially where custom fabrication products are installed on your vehicle. Please consult your local and state regulations.

  • We cannot guarantee fitness and/or alignment issues on the vehicle itself due to variations in factory assembly and configuration changes by the OEM, vehicle wear, and other factors which can affect fit. Some bumpers may require minor welding or modifications, due to variations in some makes and models or fit and finish. Most will bolt right in, but some will require some minor modifications. We recommend your new high-strength steel bumper be installed by a qualified technician
  • Images seen on website are sample-only pictures and may not exactly represent the product as we do make design improvements and do not yet always have photos available. We make no offer of compensation for customer pictures usedSample pictures usually show optional equipment not included in base price and in some rare cases have additional customer installed equipment not available in options menus online
  • Ensure all products are installed by a qualified technician to ensure proper fit and performance
  • We assume no liability for any incidents incurred while using our products. We want all our customers to be safe and use common sense and caution when exploring the outdoors, so have fun and enjoy your new product!  

 

Thank you and we appreciate your business!

Home | Site Map | About Us | Privacy & Security Policy | Terms, Conditions, Warranties & Disclaimers | Contact Us | IE Security settings
 
  Powered by Pinnacle Cart - Shopping Cart Software